Inner Radiance Spa

Privacy Policy

Effective date: July 16, 2026

Inner Radiance Spa (“Inner Radiance Spa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit innerradiancespa.com, use our online booking pages, submit a form, communicate with us, or receive services from us.

Information We Collect

We may collect:

• Contact information, including your name, email address, telephone number, mailing address, and date of birth.
• Appointment and transaction information, including requested services, appointment dates, payment status, promotions, and communications about your visit.
• Intake and service-safety information, including allergies, medications, pregnancy or breastfeeding status, skin concerns, medical conditions, recent treatments, and other information you voluntarily provide to help us evaluate whether a service may be appropriate.
• Consent and record information, including intake forms, waivers, electronic signatures, photography preferences, and the date and time a form was submitted.
• Communications you send to us, including emails, text messages, form responses, reviews, and customer-service requests.
• Website and device information, such as IP address, browser type, device information, referring pages, pages viewed, and cookie or analytics data.

Please provide only information that is accurate and relevant to your services. Do not submit highly sensitive identifiers such as Social Security numbers, government identification numbers, or financial account passwords.

How We Use Information

We may use information to:

• Schedule, confirm, reschedule, and manage appointments.
• Provide and personalize esthetic services.
• Review contraindications and take reasonable steps to protect client safety.
• Maintain intake, consent, waiver, service, and business records.
• Process payments, deposits, refunds, promotions, or gift certificates.
• Communicate about appointments, forms, aftercare, service updates, and customer support.
• Send marketing messages when you have provided any consent required by law.
• Improve our website, booking experience, services, security, and business operations.
• Prevent fraud, misuse, or security incidents.
• Comply with applicable law, professional obligations, insurance requirements, and legal process.

Health and Intake Information

We treat health-related and intake information as sensitive. We use it primarily to evaluate service suitability, personalize services, maintain records, and communicate necessary safety or aftercare information.

Inner Radiance Spa is an esthetic spa and is not representing that its website or CRM is a HIPAA patient portal. We nevertheless use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we collect.

We do not use the contents of your intake questionnaire or information about medical conditions, medications, allergies, pregnancy, or treatment contraindications for targeted advertising.

How We Disclose Information

We may disclose information:

• To service providers that help us operate our business, such as website hosting, customer relationship management, online scheduling, email and text delivery, payment processing, data storage, analytics, security, and professional advisers.
• To a provider or staff member involved in reviewing or providing your requested services.
• When reasonably necessary to comply with law, respond to legal process, protect safety or rights, investigate fraud, or enforce our agreements.
• In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality protections.
• At your direction or with your consent.

We do not sell personal information for money. We do not disclose sensitive intake or health-related information to third parties for their own advertising.

Third-party providers process information under their own terms and privacy practices. These providers may include HighLevel/LeadConnector, payment processors, hosting providers, email or SMS providers, analytics providers, and other vendors used to operate the website and booking system.

Email and Text Messages

We may send transactional communications that are closely related to your request or appointment, including confirmations, reminders, form requests, rescheduling notices, and aftercare information.

Marketing email and text messages are sent in accordance with applicable consent and opt-out requirements. Consent to marketing is not a condition of purchasing a service.

You may:

• Use the unsubscribe link in a marketing email.
• Reply STOP to an automated marketing text message.
• Contact us at [email protected] or 602-880-2511.

Message frequency may vary. Message and data rates may apply. Reply HELP for help when that option is available. Opting out of marketing does not prevent us from sending non-marketing messages necessary to manage an appointment or respond to you, where permitted by law.

Cookies and Analytics

Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure performance, maintain security, and understand website use.

Where available, you may manage cookies through the website’s consent controls or your browser settings. Blocking some technologies may affect website or booking functionality.

We do not intend to use tracking technologies to disclose the contents of intake forms or sensitive health-related information for advertising.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and consent records, resolving disputes, meeting insurance or legal requirements, and protecting our rights.

Client intake forms and signed waivers are generally retained for at least one year. We may retain prior submissions for a longer period when reasonably necessary for recordkeeping, safety, legal, insurance, or dispute-resolution purposes. Clients may be asked to complete updated intake and waiver forms annually or sooner if their health, medications, treatment history, or requested services change.

Security

We use reasonable safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

If we determine that a security breach requires notice under applicable law, we will provide legally required notifications.

Your Choices and Requests

Subject to applicable law and appropriate identity verification, you may ask us to:

• Provide information about the personal information we maintain about you.
• Correct inaccurate contact or intake information.
• Delete information that we are not legally or operationally required to retain.
• Withdraw optional marketing or photography consent.

Some information may need to be retained to document services, consent, transactions, safety concerns, legal obligations, or disputes. Withdrawing consent does not affect processing that occurred before the withdrawal.

Send requests to [email protected] or call/text 602-880-2511.

Children and Minors

Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate parental involvement.

Clients under 18 must have a parent or legal guardian complete or approve required consent and waiver documentation before services are provided. A parent or guardian may also be required to be present, depending on the service and our policies.

Third-Party Links

Our website may link to third-party websites, review platforms, social media, maps, or payment services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with a new effective date. Material changes may also be communicated through other reasonable means.

Contact Us

Inner Radiance Spa

4117 N 17th St, Suite A

Phoenix, Arizona

Phone: 602-880-2511

Email: [email protected]

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